Refund and Returns Policy

Last updated December 10, 2025

At Techie, we strive to ensure that our customers are fully satisfied with their purchases. If you are not completely happy with your order, we offer a straightforward return policy to make the process as hassle-free as possible.

Return Eligibility

  1. Time Frame: Returns must be initiated within the specified time frame for each product category:
    • Laptop Batteries: 15 days
    • Laptop Adapters: 15 days
    • Laptop Keyboards: 7 days
    • Networking Equipment: 7 days
    • Laptop Cooling Pads: 7 days
    • HUBs: 7 days
  2. Condition: Items must be returned in their original condition, unused, and with all original packaging and accessories.
  3. Proof of Purchase: A valid proof of purchase (order number, receipt, or invoice) is required for all returns.

Non-Returnable Items

  • Items without original packaging or accessories.
  • Items that have been used, damaged, or altered.

Return Process

  1. Initiate a Return:You can initiate a replacement/refund request by following the steps provided in the Return and Warranty link or Contact our Customer Support Team at support@ramdevitworld.local or call us at 8042053531 to initiate a return. Please provide your order number and the reason for the return.
  2. Approval: Our team will review your request and, if approved, will provide you with a case id by email.
  3. Reverse Pickup: After receiving your refund request, we will arrange a reverse pickup to collect your product.
  4. Shipping the Item: Securely pack the item(s) in the original packaging.
  5. Verification: Once your returned product is delivered to our warehouse, we will begin the verification process. If the product passes the necessary checks, we will initiate the refund process.
  6. Refund Process: If the return meets our criteria, we will process your refund to the original method of payment.

Exchanges

  1. Initiate an Exchange:You can initiate a replacement/refund request by following the steps provided in the Return and Warranty link or Contact our Customer Support Team at support@ramdevitworld.local or call us at +91-8042053531 to initiate an exchange. Please provide your order number and the reason for the exchange.
  2. Approval: Our team will review your request and, if approved, will provide you with a Return Merchandise Authorization (RMA) number.
  3. Reverse Pickup: We will arrange for a reverse pickup to collect the product.
  4. Shipping the Item: Securely pack the item(s) in the original packaging and include the RMA number.
  5. Verification: Once the collected product is delivered to our warehouse, we will proceed with the verification of your return order.
  6. Initiate Exchange: After verification, we will promptly initiate the exchange process within the next 24 to 48 hours. We value your satisfaction and aim to address any concerns promptly.

Damaged, Defective, or Empty Box on Arrival

If you receive a damaged product, defective product, or an empty box (missing items), please report the issue within 48 hours of delivery.
To help us resolve the issue quickly, kindly share clear photos/videos of:

  • The outer packaging (showing shipping label clearly)
  • The product (if damaged or defective)
  • The empty box (if applicable)
  • The unboxing video (if available)

Claims reported after 48 hours may not be eligible for replacement or refund.

Abuse of Return Policy

Techie reserves the right to reject returns or limit services for customers found misusing or abusing the return policy.

Contact Us

For any questions or assistance regarding returns, please contact our Customer Support Team at:

Thank you for shopping with TechieStore.in! Your satisfaction is our priority.