Last Update on June 1, 2020
Who we are
Ramdev IT World is the operator of this website. By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
- General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time, there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.
- Shipping Costs
Shipping is free and if the customer opts for COD then an additional Rs.50 will be charged as shipping cost for COD.
- Returns
Ramdev IT World will happily honor any valid warranty claims, provided a claim is submitted within 1 year of receipt of items. Customers will be required to pre-pay the return shipping, however, we will reimburse you by reverse shipping upon a successful warranty claim.
Upon return receipt of items for a warranty claim, you can expect Ramdev IT World to process your warranty claim within 1 day. Once the warranty claim is confirmed, you will receive the replacement item (if stock is available) or repaired item.
Cancellation Policy – COVID-19
Due to COVID-19 Pandemic, you must notify within 30 minutes of placing the order if you decide to cancel your order by phone or email, preferably by email and quote your order number.
Once Status is
PICKUP GENERATED
OUT FOR PICKUP
SHIPPED
IN TRANSIT
Cancellation fee will be applicable.
If the cancellation was made in time, we will refund or re-credit your debit or credit card with the full amount, which includes the initial delivery charge (where applicable) which you paid for the delivery of the Goods or the Services, as applicable.
Refunds may take up to 2 weeks, depending upon the mode of payment collection.
- Delivery Terms
4.1 Transit Time Domestically
In general, shipments are in transit for 1–7 days.
4.2 Dispatch Time
Orders are usually dispatched at 3:30 PM (IST) within 1 business day of payment of the order. Our warehouse operates on Monday – Friday during standard business hours, except on Sunday and National holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.3 Change Of Delivery Address
For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.4 Wrong Address/Contact Info
If the order is returned after multiple failed attempts of delivery due to incorrect address or contact info, then the user has to pay delivery charges for the re-dispatch of the order.
4.5 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
4.6 Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
- Tracking Notifications
Upon dispatch, customers will receive an email from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
- Parcels Damaged In Transit
If you find a parcel is damaged in transit, please reject the parcel from the courier if possible and get in touch with our customer service team immediately. If the parcel has already been delivered, please report the damage to our customer service team within 24–48 hours of delivery. Unfortunately, we won’t be able to take any action if the damage is reported beyond this time frame.
- Duties & Taxes
The tax has already been applied to the price of the goods as displayed on the website.
- Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please contact us.
- Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged in-transit
We will process a replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
- Customer service
For all customer service enquiries, please email us at support@ramdevitworld.local or call +91 91673 44732 / +91 99800 14229 / 080-4205 3531.
